Shipping Credit

Allow customers to combine their Shopwaive balance with FREE shipping credits

Tip: Shipping credits are conveniently issued and tracked separately from Shopwaive balances. If customers experience a delayed or poor delivery experience, brands may choose to waive future shipping costs on an order by offsetting shipping fees with shipping credits

If you are a Shopify Plus brand and use the Gift Cards Extension, shipping credits are not necessary: a gift code pays toward the whole order, shipping included

To combine a Shopwaive balance with shipping credit follow the steps outlined below. Open Shopwaive, click Settings in the app menu, then open the Popup tab.

Shipping Credits under Settings > Popup

In Shipping Credits, tick the checkbox and click Save.

Give shipping credits

Shipping credits are set with an Assign import: add a Shipping column to the file and enter each customer's number of credits. The same import sets each customer's balance to the Balance column, so enter the balance the customer should keep. One credit is valid for free shipping on a single order.

Shipping credits are used in the storefront Popup. The Redeem block at checkout and the Shopify POS tiles do not use them.

Customer logs into their account

Once your customer logs into their account, the Shopwaive popup shows an Apply free shipping credit checkbox, in addition to the credit redemption field.

After logging in, customers follow these steps to use a shipping credit

Redeem Shipping Credit — Step-by-step:

1. Add items to your cart

2. Click the Shopwaive button at the bottom left of the page and enter the amount of credit you wish to redeem into the top field

3. Tick Apply free shipping credit

4. Click Apply to checkout to combine the balance with FREE shipping.

5. Proceed to checkout with the balance combined with the shipping credit by clicking the Go to checkout button.