> For the complete documentation index, see [llms.txt](https://docs.shopwaive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shopwaive.com/shopify/accounts/app-embed/shipping-credit.md).

# Shipping Credit

Allow customers to combine their Shopwaive balance with FREE shipping credits

{% hint style="info" %}
**Tip:** Shipping credits are conveniently issued and tracked separately from Shopwaive balances. If customers experience a delayed or poor delivery experience, brands may choose to waive future shipping costs on an order by offsetting shipping fees with shipping credits
{% endhint %}

{% hint style="success" %}
If you are a Shopify Plus brand and use the Gift Cards Extension, shipping credits are not necessary: a gift code pays toward the whole order, shipping included
{% endhint %}

To combine a Shopwaive balance with shipping credit follow the steps outlined below. Open Shopwaive, click <mark style="color:blue;">**Settings**</mark> in the app menu, then open the **Popup** tab.

<figure><img src="https://1743155819-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6HSAZj4RDucpQwVtzMYt%2Fuploads%2F9LnLn7HzxLrDhPlZru13%2FShipping.png?alt=media&amp;token=3528efca-3b6c-4a51-8156-883c353639f0" alt="Settings, Popup tab, Shipping Credits"><figcaption><p>Shipping Credits under Settings > Popup</p></figcaption></figure>

In <mark style="color:blue;">**Shipping Credits**</mark>, tick the checkbox and click **Save**.

## Give shipping credits

Shipping credits are set with an [Assign import](/shopify/accounts/import-accounts.md#assign-balances-using-the-balance-column): add a **Shipping** column to the file and enter each customer's number of credits. The same import sets each customer's balance to the **Balance** column, so enter the balance the customer should keep. One credit is valid for free shipping on a single order.

Shipping credits are used in the storefront Popup. The Redeem block at checkout and the Shopify POS tiles do not use them.

## Customer logs into their account

Once your customer logs into their account, the Shopwaive popup shows an **Apply free shipping credit** checkbox, in addition to the credit redemption field.

After logging in, customers follow these steps to use a shipping credit

## Redeem Shipping Credit — Step-by-step:

1. Add items to your cart
2. Click the Shopwaive button at the bottom left of the page and enter the amount of credit you wish to redeem into the top field
3. Tick **Apply free shipping credit**
4. Click <mark style="color:blue;">**Apply to checkout**</mark> to combine the balance with FREE shipping.
5. Proceed to checkout with the balance combined with the shipping credit by clicking the <mark style="color:blue;">**Go to checkout**</mark> button.