# Shipping Credit

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**Tip:** Shipping credits are conveniently issued and tracked separately from store credit. If customers experience a delayed or poor delivery experience, brands may choose to waive future shipping costs on an order by offsetting shipping fees with shipping credits
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{% hint style="success" %}
If you are a Shopify Plus brand and use Shopwaive Gift Cards, shipping credits are not necessary since a gift card will apply toward all line item costs
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To combine store credit with shipping credit follow the steps outlined below. Open the app and click the item in the left side menu labeled <mark style="color:blue;">**Settings**</mark>

<figure><img src="https://1743155819-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6HSAZj4RDucpQwVtzMYt%2Fuploads%2F9LnLn7HzxLrDhPlZru13%2FShipping.png?alt=media&#x26;token=3528efca-3b6c-4a51-8156-883c353639f0" alt=""><figcaption><p>Click Settings from the drop down menu</p></figcaption></figure>

Once you click <mark style="color:blue;">**Settings**</mark>, scroll down and toggle on the <mark style="color:blue;">**Shipping credits**</mark> setting.

## Customer logs into their account

Once your customer logs into their account, the Shopwaive popup will now include a Shipping credit field, in addition to the credit redemption field.&#x20;

After logging in, customers follow these steps to combine credit with discount codes

## Redeem Shipping Credit — Step-by-step:

1. Add items to your cart
2. Click the Shopwaive button at the bottom left of the page and enter the amount of credit you wish to redeem into the top field
3. Above the credit field, check the box to include a FREE shipping credit
4. Click <mark style="color:blue;">**Apply to checkout**</mark> to combine store credit with FREE shipping.&#x20;
5. Proceed to checkout with store credit combined with the shipping credit by clicking the <mark style="color:blue;">**Go to checkout**</mark> button.