Contact support
How to reach the Shopwaive team when you need a person.
This reaches the Shopwaive team directly. It is the fastest route for anything account-specific, anything urgent, and anything the documentation does not cover.
In-app
Open Shopwaive in your Shopify admin and use Help Docs. It answers from this documentation and will hand you off to the team when a question needs a person.
What to include
You will get a faster and more accurate answer if your first message includes:
your store domain (for example
your-store.myshopify.com)what you expected to happen, and what happened instead
where you saw it — checkout, the customer account page, POS, Shopify Flow, or the Shopwaive admin
a screenshot where the problem is visual
any error message, copied in full
Feature requests
Feature requests are welcome at the same address. Tell us the outcome you are trying to reach rather than the mechanism you have in mind — it often turns out Shopwaive already does it a different way, and where it does not, the underlying goal is what shapes what we build next.
Before you write
A few things resolve themselves quickly:
Shopify Flow actions and triggers require a paid Shopwaive subscription. If a Flow using Shopwaive is not running, confirm the subscription first.
Pricing and usage questions are answered on the Pricing page.
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