> For the complete documentation index, see [llms.txt](https://docs.shopwaive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shopwaive.com/support.md).

# Contact support

How to reach the Shopwaive team when you need a person.

## Email

[**support@shopwaive.com**](mailto:support@shopwaive.com)

This reaches the Shopwaive team directly. It is the fastest route for anything account-specific, anything urgent, and anything the documentation does not cover.

## In-app

Open **Shopwaive** in your Shopify admin and use **Help Docs**. It answers from this documentation and will hand you off to the team when a question needs a person.

## What to include

You will get a faster and more accurate answer if your first message includes:

* your **store domain** (for example `your-store.myshopify.com`)
* what you **expected** to happen, and what happened instead
* where you saw it — checkout, the customer account page, POS, Shopify Flow, or the Shopwaive admin
* a **screenshot** where the problem is visual
* any **error message**, copied in full

## Feature requests

Feature requests are welcome at the same address. Tell us the outcome you are trying to reach rather than the mechanism you have in mind — it often turns out Shopwaive already does it a different way, and where it does not, the underlying goal is what shapes what we build next.

## Before you write

A few things resolve themselves quickly:

* **Shopify Flow actions and triggers require a paid Shopwaive subscription.** If a Flow using Shopwaive is not running, confirm the subscription first.
* Pricing and usage questions are answered on the [Pricing](/shopify/pricing.md) page.