Store credit
Get started with Shopwaive by importing existing customer accounts, issuing refunds with store credit, and more
Need assistance? Send us a message in the chat, and our team will gladly guide you through the setup.
This guide assumes you already installed Shopwaive on your Wix store, staging, or development store as outlined in the prior steps. Confirm you can access the Shopwaive app in the Wix admin before proceeding. See Installation for more details
Step 1: Give store credit
Import existing customer accounts using the Bulk import editor or search for your customer by email using the Customers dashboard, click Adjust balance
Make edits to your customer available balance, notes, or send an email notification. Once you make edits to a customer account, a Shopwaive credit account is automatically created
If a customer has only subscribed to your email newsletter through a previous marketing campaign, they will still need to visit your site and create login credentials to access their credit and for you to search and issue credit for that email
Step 2: Customers redeem store credit
Customers will log into their account they created on your website using the email address that you issued credit. If the customer has a Shopwaive credit account and balance, the Shopwaive widget appears at the bottom of the page
Before or after logging in, customers add items to their cart
Your customers have the option to redeem their full available balance or apply partial credit towards a purchase. By clicking the widget, customers can apply any amount to their checkout
After entering the amount they wish to redeem, customers click Get payment code to generate a payment voucher. They click the code to copy it to their clipboard and then can paste it into the promo field at Checkout
Have questions on any specific features? Contact us
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