> For the complete documentation index, see [llms.txt](https://docs.shopwaive.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shopwaive.com/wix/store-credit.md).

# Balances

Get started with Shopwaive by importing existing customer accounts, issuing refunds with credit, and more

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Need assistance? Send us a message in the chat, and our team will gladly guide you through the setup.
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This guide assumes you already installed Shopwaive on your [Wix](https://www.wix.com) store, staging, or development store as outlined in the prior steps. Confirm you can access the Shopwaive app in the [Wix](https://www.wix.com) admin before proceeding. See [Installation](/wix/install.md) for more details
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<details>

<summary>Step 1: Give credit</summary>

* Import existing customer accounts using the [Bulk import editor](/shopify/accounts/import-accounts.md) or search for your customer by email using the <mark style="color:blue;">**Customers**</mark> dashboard, click <mark style="color:blue;">Adjust balance</mark>
* Make edits to your customer available balance, notes, or send an email notification. Once you make edits to a customer account, a Shopwaive credit account is automatically created
* If a customer has only subscribed to your email newsletter through a previous marketing campaign, they will still need to visit your site and create login credentials to access their credit and for you to search and issue credit for that email

</details>

<details>

<summary>Step 2: Customers redeem their credit</summary>

* Customers will log into their account they created on your website using the email address that you issued credit. If the customer has a Shopwaive credit account and balance, the Shopwaive widget appears at the bottom of the page
* Before or after logging in, customers add items to their cart
* Your customers have the option to redeem their full available balance or apply partial credit towards a purchase. By clicking the widget, customers can apply any amount to their checkout
* After entering the amount they wish to redeem, customers click <mark style="color:blue;">**Get payment code**</mark> to generate a payment voucher. They click the code to copy it to their clipboard and then can paste it into the promo field at Checkout

</details>

<figure><img src="https://1743155819-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6HSAZj4RDucpQwVtzMYt%2Fuploads%2FBpT4LQfGtU5ElVmyvbko%2FPaymentCode.gif?alt=media&amp;token=de7a245a-d407-4a46-bbfa-56c6b1af1425" alt="" width="563"><figcaption><p>Redeem credit for a payment code to be entered at Checkout</p></figcaption></figure>

Have questions on any specific features? [<mark style="color:blue;">**Contact us**</mark>](mailto:support@shopwaive.com)