Offers
New! Shopify Plus brands can create promotional offers with unique eligibility rules and expirations with seamless redemption options at Checkout
Last updated
New! Shopify Plus brands can create promotional offers with unique eligibility rules and expirations with seamless redemption options at Checkout
Last updated
With Shopwaive's new Offers solution, brands love the seamless one-click redemption without requiring customers to enter a code. Plus, you can now allow customers to redeem multiple offers in the same checkout session
If you are a Shopify Plus brand and use Shopwaive Gift Cards, you can optimize the customer UX with gift offer redemption
Offers are best suited when used in combination with our Customer and Actions APIs. Let us know if you need help getting setup, we're here to help. To get started with Offers, open the app and click the item in the left side menu labeled Settings. Once you click Settings, scroll down and toggle on Offers. Note, turning on Offers will automatically disable the ability for customers to redeem store credit by entering any amount in the input field and clicking Redeem. Instead, customers redeem their credit by choosing from a list of different offers, each with their own expiration date and value.
A few additional settings you can choose is to allow multiple or single offer redemption. Multiple offer redemption allows offers to be stacked and redeemed during the same checkout session.
Also, you can choose to show your brand logo or other media if you defined one when you created the offer. If the offer media is disabled, no graphic is shown to the left of the description of each offer in the list. If you create the offer using the Customer API PUT endpoint, you have the option to define a unique media url for each offer. Otherwise, if the offer media is enabled but no media is defined for the individual offer, then the brand logo is used instead.
Next, scroll down and toggle on the Expiration setting. Choose Multiple expiry dates
To create offers, you have three new options. Firstly, you can create offers directly from the Customer profile page in the app. Secondly, you can use the Customer and Action API which will also allow you to create, edit, and delete offers programatically. You can also create new offers with a Bulk Increment Import, however, you cannot currently edit or delete offers within the app.
Simply search and click on a customer from your synced Customer list. When their profile page opens, find the Offers card near the bottom left and click the Create button as shown
Though you can create an offer exclusively for this customer in this manner, you can also choose to extend the offer to an entire customer segment that you define from your Shopify admin. On top of that, you can schedule the offer to be deposited and expire on precise start and end dates. A classic scenario is described below,
Brand A wants to send all of their customers a $25 Black Friday Cyber Monday reward that gets scheduled to post to their customer's digital wallet on Thanksgiving at midnight (Black Friday). Then, it expires at midnight on Cyber Monday (Tuesday after Thanksgiving).
To achieve this, it takes less than a minute. Simply create a customer segment for the customers that you want to receive the deposit. Then visit any customer profile page in the Shopwaive app, click Create in the Offers card, then for Offer recipient choose Customers within a segment and then for Segment query, the customer segment you created in the previous step. Choose the value for the offer, a title, any media you want attached to the offer and much more. Then select deposit and expiration dates to schedule and create the eligibility period.
Now that you've created an offer this customer or an entire customer segment, you can view the offers each customer will see at checkout on their customer profile in the Offers card. Here, you can quickly duplicate or delete the offer. This is helpful if a customer has an offer that you want to quickly extend to a larger audience (i.e. an entire customer segment). Just click Duplicate, and make any changes you wish then click Save and close to save the offer and close the Offer creation workflow. By default, if offers are not scheduled, they are deposited instantly. Use the Schedule a deposit feature to delay the deposit date to some time in the future.
Have questions? Offers unlock powerful automations and business processes for brands. Contact our team if you have any questions or would like to learn more on how Offers is the exact solution your brand has been waiting for where you can the best combination of automation and flexibility
Use the Customer PUT endpoint to create a new offer, where you can define the expirationdate, amount of the offer, and note. The note field is equivalent to the offer title and description and will be displayed to the customer at Checkout. With the media field, you can also include an offer image or graphic by including a url link to the media that the offer is associated with.
When you create a Bulk Increment Import, offers are automatically created. To show them at the Checkout page, you will add the Redeem Checkout Extension for Shopify Plus and enable Multiple expiry dates from Settings.
Bulk Assign Imports do not create offers, since this type of import assigns a customers total balance
With Shopwaive's multiple offer redemption setting, which allows redeeming multiple offers at a time, you may observe increases to customer satisfaction and customer perceived value due to the added flexibility that combining offers presents. The demo below shows redemption using a discount, however, you can also use multiple offer redemption with our Gift card extension.
With Shopwaive's single offer redemption, which only allows redeeming one offer at a time, you may observe increases to AOV, frequency, and total number of customer orders.
With Offers enabled, visit the Design tab and select the Redeem App Block design, then toggle the Collapsible setting. Click Save all settings after you've selected your preferred way to display offers.
New! You can now choose to collapse all offers onto a single line, with the offer expiring soonest shown first. This is especially convenient for merchants that want to offer 3 or more offers at checkout
To edit and delete offers, follow the steps outlined in the Action API documentation.
