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Store credit

Get started with Shopwaive by importing existing customer accounts, issuing refunds with store credit, and more
This guide assumes you already installed Shopwaive on your Shopify store, staging, or development store as outlined in the prior steps. Confirm you can access the Shopwaive app in the Shopify admin before proceeding. See Installation for more details
Give and redeem store credit with two simple steps


Step 1: Give store credit
  • Within the Shopwaive app admin, import existing customer accounts using the Bulk import editor or search for your customer by email using the Customers dashboard, click Adjust balance
  • Make edits to your customer available balance, notes, expiry date or send an email notification. Once you make edits to a customer account, a Shopwaive credit account is automatically created.
  • Optionally, connect a Klaviyo flow to automatically send customers an email or SMS message once you give them credit or make updates to their account. When used with the bulk import editor, this feature can unlock powerful work flows. You can update customer account data in seconds, which automatically triggers an email sent to your customers with backlinks to your store encouraging them to redeem their credit.
Step 2: Customers redeem store credit
  • Customers will log into their account they created on your website. If the customer has a Shopwaive credit account (after completing all previous steps, see Installation for details), the Shopwaive widget appears at the bottom of the page
  • Before or after logging in, customers add items to their cart
  • Your customers have the option to redeem their full available balance or apply partial credit towards a purchase. By clicking the widget, customers can apply any amount to their checkout
  • If customers choose to combine credit with a discount code, ensure you enable Combine with discounts by launching the Shopwaive app and clicking your initial avatar at the top right of the topbar to open the Settings menu. Click Settings and enable Combine with discounts. Now, two text fields appear in the Shopwaive widget, the top field the customer enters the amount they wish to redeem, and the bottom field they enter the case-sensitive discount code. Then they click Apply to checkout to generate a Checkout link
  • Customers can click the Checkout button to be routed to checkout with selections applied
Redeem store credit with the Shopwaive popup, optionally combine discount codes
Have questions on any specific features? Contact us