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Refunds

Shopwaive keeps your customers satisfied and business in-house. Process Shopify Order returns and exchanges with store credit refunds
Full or partial line-items refunds with store credit is made easy with Shopwaive

Features and functionality

Process partial returns by easily selecting which line items you want to credit the customer. Partial store credit can be issued for select quantities of product merchandise, shipping costs, taxes, discounts, or prior store credit applied
After selecting which items to refund with store credit, you'll be provided the opportunity to send an automated email notification to the customer or edit a custom message that lets them know they've been refunded and provides a backlink to your site to redeem their credit.
Issue partial refunds, select line item refunds with store credit
Enterprise features require the Shopwaive Checkout subscription plan. Contact us at [email protected] to learn more
Issue partial credit from existing orders from the Shopify mobile app
Quickly issue partial store credit with Shopwaive by following these steps

Give Refunds — Step-by-step:

  1. 1.
    Click the More Actions button on the Order details page
  2. 2.
    Select Refund with Store Credit from the More Actions drop down menu
  3. 3.
    (Optional) For partial refunds, click the line items in the order to adjust the number of quantities to credit
  4. 4.
    (Optional) You can also click the Taxes, Shipping, Discounts, and prior Store Credit line items listed in the Totals table of the order to add or remove these amounts from the refund total
  5. 5.
    Use the Clear all and Reset links to quickly zero out all items and reset to the original order quantities, respectively
  6. 6.
    Once you finalize the refund amount, click the Refund button to instantly issue store credit to the customer
  7. 7.
    (Optional) You will be given the option to create a message and send an email notification to the customer
Issue partial credit with Shopwaive Refunds
Have questions on any specific features? Contact us